RushEssay.com has been in the essay writing service for 20+ years. It appears that the company is located in the UK, but we are not certain. With the aim of providing the best Rush Essay reviews, we looked at many factors. We have checked its website content, products and services, writer expertise, product quality, policies and processes, pricing, benefits, and customer satisfaction. What we found follows.
RushEssay offers the full range of products and services like most writing service companies that have been around:
- Custom essay products
- Research paper
- Term Paper
- Book and movie reviews
- Speeches and presentations
- Case study
- Lab report
- Projects and proposals
- Admissions essay
- Thesis and dissertation – sections, chapters
- Homework help
- Editing services
- Proofreading help
- Other academic writing
The company states that they provide custom writing produced according to customer requirements and specifications. All academic papers and other writing products from them will belong to the customer and be wiped from the system once delivered.
Prices and Discounts
Pricing is on the high-average range for the industry. A high school piece will be $20.99/page with a 10-day deadline. Prices increase with each academic level and shorter deadline requirements, up to $59.99/page for Ph.D. work with a deadline of just hours.
There is a 15% discount for new customers, and additional discounts, up to 17%, are given for loyalty and total amounts spent. Students should contact the customer support department for information about how these discounts are automatically generated.
Offers and Extra Services
There are some typical free benefits given. They include title and bibliography pages, outline, formatting, plagiarism check, free revisions, 24/7 customer support. Beyond this, there are fee-based essay and paper writing options. They include a selection of quality levels, based upon the category of writer selected. Other options include getting more personalized service from an assigned support team agent and additional editing from a member of the quality assurance team.
Quality of products is a critical factor in our rating of any academic writing company. To determine that quality, we always place a call out for copies of what actual customers have received, check social media and other web-based sources, and take a look at sample products if they are available on the company websites.
In the case of RushEssay.com, there are samples on the website. We reviewed three of these. One of the problems is that they are mislabeled. For example, a sample as a “lab report” is actually a sociology research project. Another sample labeled “freakonomics,” which is actually the title of a book, addressed how to provide incentives for parents to retrieve their children from daycare centers on time. We would suggest better labeling.
The other thing we noticed was that the resources used in these research paper products were outdated. We would suggest more current academic papers samples. Samples were relatively well-written with good structure and formatting.
RushEssay states that all of its writers have Master’s or Ph.D. degrees in their content fields. Authors are assigned to orders based upon their unique qualifications and expertise. Other than that, there is not a lot of information about how the company recruits, screens, and employs its writers. We would like to see more of this information on the website.
Based upon the samples we reviewed and on the copies of products that customers turned over to us, we can say that writing of high school and college papers varied from average to excellent. It seemed to be a result of the customer’s choice of the writer`s level.
We confirmed that the customer support department is open 24/7, as the company claims. We contacted the support team at all different hours and always made contact. These agents were friendly and helpful. But they did give us some strange answers. For example, we asked if a dissertation could be completed within 7 days and were told that it could. This would be a miracle, indeed. We came away thinking that there could be better training of these agents so that they could give fully detailed answers to customer questions.
There are guarantees provided by RushEssay policies – Terms and Conditions, Privacy, and GDPR compliance. Other guarantees are stated in the site content. Students are guaranteed original, non-plagiarized custom writing products that will belong to them and never seen again, anywhere. They are guaranteed free revisions, within conditions, direct communication with their writers, and money back under certain conditions.
The guarantee of privacy, both in terms of identity and financial information, is strong. Customers can feel comfortable that when they order essay or paper writing, or any other product or service, they will be protected.
In addition to the writing that we reviewed, we also checked with Site jabber and Trust Pilot for other customer feedback. Here is what we found:
- Site Jabber average review rating is 3.89 out of 5. There were customers who expressed high levels of satisfaction but others who were not so pleased. Complaints consisted of poor quality of paper and essay writing and slow response to requests for revisions.
- Rush Essay reviews on Trust Pilot were overwhelmingly negative – missed deadlines, plagiarized essay writing, and otherwise poor quality of products and customer support. Owners of RushEssay should review these comments and take them seriously.
Pros and Cons
As we look at rushessay.com as a custom writing service, we can offer the following pros and cons:
- A simple and clear website that provides solid information
- Policies that provide good guarantees
- Communication between customers and their writer
- 24/7 customer support
- good protection of privacy and financial information
- Large variance in customer satisfaction
- Not enough information on writers
- Sample need to be better categorized and updated
- High end of pricing range for the industry
We definitely have mixed feelings about RushEssay.com. At the high school level, we believe that customers will be very happy with the products and services, such as an original term paper. In terms of college papers, though, customer reviews and satisfaction are mixed. Here is what we would recommend. Students who want a top quality custom essay and paper writing, as well as other academic products, would do well to pay the extra fees for more expert writers.