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My Assignment Help has been in business for over 10 years and is located in New York City. It boasts over 5,000 writers, all of whom they claim, at one point, possess Ph.D. degrees from world-renowned universities, such as Oxford, Harvard, etc. We definitely wanted to check this writing service out, as did many users of our site.

To conduct our investigations, we looked at many things – all of the company website content, about its writers, prices, discounts, and other benefits/services, samples, customer support, and, most important, the feedback from customers who have actually ordered and received products or services.


My Assignment Help is just as its name implies. It is a writing service that helps students with products and services they cannot or do not want to complete themselves. Its repertoire is pretty complete and includes the following:

  • research paper
  • term paper
  • custom essay
  • book review
  • analysis/critique
  • literary essay writing
  • grad level academic papers
  • homework/assignment help

  • literature review
  • annotated bibliographies
  • admissions essay
  • problem-solving
  • editing and proofreading
  • test-taking
  • any other academic writing


From this list, you can see that students can literally order anything related to assignments, projects, or any other type of custom writing.

Prices and Discounts

Getting a price is an ordeal. There is no chart. You have to submit your email address and the details of your order. Then you are told to open up a chat with a member of the support team. Then, you must wait while he checks with the team. All of this took about 7 minutes. It seems as if the company is using chatbots. We finally received a quote of $95 for a short research paper that included a discount for the pandemic.

In terms of discounts, the company states that you must sign up for email notifications in order to take advantage of their special offers. There is, though, a current 20% off anyone’s first order published on the website.

Offers and Extra Services

Getting offers on academic writing, as we stated, involves signing up for notifications.

In terms of the ordering process, students provide details of the order during the live chat process. After a bit of a wait, a price quote is provided. There are no published freebies or fee-based options. A price is given, and that’s it.

Once we had provided details and gotten the price, we returned to our original order page, and, voila! There was a pricing chart for the specifics of the paper. The price varied according to deadline urgency, and there was a fee-based option for three levels of writer quality.

There was also a message that they had tried to call us, but we provided no phone number in the ordering process. There is obviously a lot of AI technology in use here.

Papers Quality

We put out a call for our current site users for them to submit copies of academic papers or any other custom writing they had received. We did receive a few college papers, one high school term paper, and a graduate level research paper. The feedback from these customers was a bit mixed.

A few customers were very satisfied; some stated that there were grammatical errors that they had to fix, and a few others were quite dissatisfied. There were also complaints about poor customer service if there were problems or issues.

Writer`s Proficiency

There are three levels of writers to be selected during the ordering process. At one point, the company states that it has only Ph.D. writers. But then, it is obvious from other pages that this is not the case. There are writers with all levels of degrees. But it does appear that My Assignment Help matches the student academic level with the degree level of writers.

Customer Service

There is a customer support department that operates with a combination of live support team agents and chatbots. Support can be reached via phone, chat, or email.

Chat appears to be the best method of contact. Questions are answered, although there is definitely a wait time. Other “support” really occurs between student, and his “expert.” Email responses are usually answered within 8 hours.

While the company is headquartered in New York, two customer support agents we spoke to were obvious foreigners, probably from India. They were difficult to understand.


There are clearly written policies on the My Assignment Help website – Terms of Use, Fair Use, Privacy, and Revisions and Refunds. We urge students to read through them, so they understand the conditions, especially for revisions and refunds.

The writing service guarantees 100% originality, on-time delivery, fully custom essay and research paper writing according to customer instructions, 24/7 support, and experts for all essay or paper writing topics, at all academic levels.

Customer Reviews

Beyond the customers who submitted pieces and feedback to us, we looked at Site Jabber and Trust Pilot.

  • Site Jabber holds 414 My Assignment Help reviews, with an overall average rating of 3, on a 5-point scale. There were a few more 5-stars than 1-stars, but 132 1-stars is a lot. Primary complaints were poor quality, late delivery, and lack of help from the team.

  • Reviews looked to be about the same at Trust Pilot – divided rather evenly between 5’s and 1’s. Complaints were the same as those on Site Jabber – poor service, late delivery, difficult to get revisions and refunds

Pros and Cons

We can list the following:


  • Blog has good tips on essay writing
  • Services, features, and guarantees nicely laid out
  • Choice of writer quality


  • Customer complaints, especially on college papers, are frequent
  • Complex ordering process

Our Verdict has a long history and boasts over 5000 experts who can tackle any type of academic assignment. While many customers are highly satisfied, others are not. We urge students to read the policies and customer reviews before making a decision to use this service.